Discover more in our FAQs
Can’t find what you’re looking for? Feel free to email us or message us on Instagram or Facebook — we’re happy to help!
Shipping & Delivery
1. Where do you ship to?
1. Where do you ship to?
We currently ship across Australia, serving all states and territories.
For international customers, we offer shipping on selected lightweight products to:
- New Zealand
- United States
- Canada
- United Kingdom
- Singapore
If your country isn’t listed, please feel free to reach out to us directly. We’ll do our best to assist.
2. How much is shipping?
2. How much is shipping?
- Light & Medium Items — Free shipping on orders $79+ Australia-wide (including NT).
- Storewide — Free shipping on orders $249+ to VIC, NSW, QLD, SA & ACT. For WA, TAS & NT, only a small remote-area delivery fee applies.
If your order includes items from different shipping categories, their shipping charges will be combined at checkout.
3. How long does delivery take?
3. How long does delivery take?
Most orders arrive within 2–7 business days, depending on your location.
4. Can I track my order?
4. Can I track my order?
Yes! You’ll receive a tracking number by email once your order is on its way.
Product Questions
1. Is your cat litter flushable?
1. Is your cat litter flushable?
Our Bamboo Fibre Cat Litter and Eco Blend Cat Litter are technically flushable in small amounts. However, we don’t recommend flushing as plumbing systems and local regulations can vary. For the safest and most eco-friendly disposal, we suggest composting (where permitted) or disposing of used litter in your household waste.
2. Are your products safe for kittens?
2. Are your products safe for kittens?
Yes, our products are suitable for kittens. We do recommend that owners keep an extra eye on curious little ones, especially around silica products, just to make sure they don’t accidentally nibble or swallow anything they shouldn’t.
3. What materials do you use?
3. What materials do you use?
We use cardboard, a variety of plant fibres, recycled plastics, and BPA-free silicone — always with your cat’s wellbeing and the planet in mind.
4. Do you offer refills or replacements?
4. Do you offer refills or replacements?
Yes. We offer grass seed refills, and we’re preparing to launch individually packaged litter tray filters as well as replacement parts for our scratch pads. These items are coming soon — please check back on the product page or feel free to contact us for updates.
Sustainability
1. Is your packaging recyclable?
1. Is your packaging recyclable?
Yes, most of our packaging is recyclable. We’re continually working to reduce plastic and increase eco-friendly materials.
2. Do you donate to any causes?
2. Do you donate to any causes?
Yes — 1% of every purchase goes to Greening Australia to support reforestation and wildlife protection.
Orders & Returns
1. Can I change or cancel my order?
1. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible and we’ll do our best to help.
2. What’s your return policy?
2. What’s your return policy?
We accept returns within 14 days for unused, unopened items. Please email us to arrange a return.
3. My item arrived damaged - what now?
3. My item arrived damaged - what now?
We’re so sorry! Please email us with photos and we’ll send a replacement right away.
Other
Do you offer wholesale?
Do you offer wholesale?
Yes — we’d love to work with retailers, catteries, or eco-minded partners who share our values. If you're interested in collaborating or stocking Ecoboco®, please email us at hello@ecoboco.com. We’d be happy to chat!
Still have questions?
Still have questions?
We’re here to help! Feel free to email us, or message us on Instagram or Facebook Messenger anytime.
