Discover more in our FAQs
Can’t find what you’re looking for? Feel free to email us or message us on Instagram or Facebook — we’re happy to help!
Shipping & Delivery
1. Where do you ship to?
1. Where do you ship to?
We currently ship across Australia. For international enquiries, feel free to contact us directly.
2. How much is shipping?
2. How much is shipping?
Shipping fees vary by weight and location. You’ll see the final rate at checkout. Orders over $99 ship free within Australia.
3. How long does delivery take?
3. How long does delivery take?
Most orders arrive within 2–7 business days, depending on your location.
4. Can I track my order?
4. Can I track my order?
Yes! You’ll receive a tracking number by email once your order is on its way.
Product Questions
1. Is your cat litter flushable?
1. Is your cat litter flushable?
Our plant-based litter is biodegradable, but we recommend disposing of it in compost or general waste — not the toilet.
Many Australian councils and water authorities advise against flushing cat litter, as it can block pipes and disrupt wastewater systems. Cat waste may also carry parasites like Toxoplasma gondii, which standard treatment processes can’t always remove.
Our upcoming silica bead litter is made from 100% silica gel and should never be flushed. Please dispose of it in general waste.
2. Are your products safe for kittens?
2. Are your products safe for kittens?
Yes — all Ecoboco® products are non-toxic and kitten-friendly.
3. What materials do you use?
3. What materials do you use?
We use cardboard, a variety of plant fibres, recycled plastics, and BPA-free silicone — always with your cat’s wellbeing and the planet in mind.
4. Do you offer refills or replacements?
4. Do you offer refills or replacements?
Yes! We offer grass seed refills, and we’re preparing to launch individually packaged litter tray filters and replacement parts for our modular cat furniture. These items are coming soon — please check back on the product page or feel free to contact us for updates.
Sustainability
1. Is your packaging recyclable?
1. Is your packaging recyclable?
Yes, most of our packaging is recyclable. We’re continually working to reduce plastic and increase eco-friendly materials.
2. Do you donate to any causes?
2. Do you donate to any causes?
Yes — 1% of every purchase goes to Greening Australia to support reforestation and wildlife protection.
Orders & Returns
1. Can I change or cancel my order?
1. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible and we’ll do our best to help.
2. What’s your return policy?
2. What’s your return policy?
We accept returns within 14 days for unused, unopened items. Please email us to arrange a return.
3. My item arrived damaged - what now?
3. My item arrived damaged - what now?
We’re so sorry! Please email us with photos and we’ll send a replacement right away.
Other
Do you offer wholesale?
Do you offer wholesale?
Yes — we’d love to work with retailers, catteries, or eco-minded partners who share our values. If you're interested in collaborating or stocking Ecoboco®, please email us at hello@ecoboco.com. We’d be happy to chat!
Still have questions?
Still have questions?
We’re here to help! Feel free to email us, or message us on Instagram or Facebook Messenger anytime.